Customer Care Center

FREE SHIPPING

All orders ship free, worldwide.  Orders placed Monday-Friday (Friday before 2pm PST) typically ship within 24 hours.  Any purchase made outside of this window, will ship in the next available shipping window.

INTERNATIONAL WARRANTY

Your Artel Rotec watch benefits from an international warranty (parts and labour) valid for 2 years from the purchase date.

The Artel Rotec International Warranty does not cover adjustments, and in any case excludes:

  • Normal wear of buckles and straps.
  • Scratches to the exterior coatings.
  • Aging through normal use.
  • Any damage caused by inappropriate use (e.g. violent impacts, crushing, rough handling of the crowns, push-pieces and clasps) or an accident.

 

Any handling, disassembly or repair operations carried out by a third party other than an Approved Retailer/Boutique or Artel Rotec Service Center may render the warranty null and void.

Artel Rotec recommends that the warranty card is always the attached to the watch whenever you send it for repair. 

 

Maintenance and Information

REGULAR MAINTENANCE

A Watch is a delicate object that requires some care and attention. To preserve the long-term shine and perfect surface condition of your watch case, do not wear a bracelet or a chain on the same wrist as your watch. Even if your ARTEL ROTEC watch is water resistant, we advise you to clean it with a soft dry cloth reserved for this purpose. Only the case back may, if necessary, be gently cleaned with a dry brush to eliminate any encrusted specks of dust.

If the watch is submerged in salt water, it’s best to run the watch under a fresh water tap quickly to remove the salt, then gently dry off with a soft cloth. Make sure the crown is screwed down.

When cleaning, remove the leather strap first, and clean with warm water and a soft cloth. Dry with a fresh soft cloth.

WATER-RESISTANCE

Your ARTEL ROTEC watch’s water-resistant rating is tested in our warehouse, not at actual depths.  We advise you to clean it with a soft dry cloth reserved for this purpose. Only the case back may, if necessary, be gently cleaned with a dry brush to eliminate any encrusted specks of dust.

AUTOMATIC WATCH

A self-winding mechanical watch has a sophisticated mechanism that rewinds the barrel spring with energy derived partly from the movements of the wearer's wrist. The efficiency of the self-winding and Rotor winding process is directly linked to the motion of the arm on which the watch is worn. When fully wound, your watch has an operating autonomy of approx. 36 hours.

The accumulated power reserve enables the watch to run throughout the night and retain a comfortable margin of autonomy. Nevertheless, if your ARTEL ROTEC watch has been left unused for several days it will stop, or will have an insufficient reserve of power to ensure optimal accuracy. Before using it again, we suggest you wind it manually with about twenty clockwise turns of the crown to ensure that it will operate perfectly in all conditions.

LEATHER STRAP

The service life of a leather strap depends on how often it is worn and under what conditions. To maintain it in good condition for as long as possible, you should avoid contact with water, greasy or acidic substances or cosmetics. Similarly, avoid prolonged exposure to sunlight or UV rays, that may affect itÕs color. We advise against using leather maintenance products to clean or polish a leather watch strap.

MAGENTISM

Placing your watch near electronic devices that can generate magnetic fields may affect it's performance. Mechanical watches are more sensitive to magnetic fields. Watches are designed to withstand magentic fields encountered in everyday life, but certain strong fields can magnetise steel components of the movement, particularly the balance spring. In certain rare cases, magnetised parts may stick together and cause the watch to run fast or even stop completely.  We strongly recommend removing your watch when passing through metal detectors, for these reasons.

VIBRATIONS ASSOCIATED WITH SPORTS

We recommend not wearing your watch during sports activities such as tennis, golf or mountain biking, in order to protect it from vibrations that could damage the movement.

TEMPERATURE

Do not expose your watch to extreme temperatures (above 60¼C / 140¼F, or below 0¼C / 32¼F). This exposure can affect the liquidity / viscosity of the lubricants. Mechanical watches are sensitive to severe changes in temperature. Avoid them as much as possible. When not being worn, keep your watch in a cool dry place.

CHEMICAL PRODUCTS

 Avoid as much as possible any direct contact with products such as solvents and industrial detergents. They may damage the seals and alter the appearance of straps and cases

 
RETURNS & EXCHANGES 

ITEMS PURCHASED FROM THE ARTEL ROTEC ONLINE BOUTIQUE WHICH ARE BEING EXCHANGED OR RETURNED FOR A REFUND MUST BE RETURNED WITHIN 14 DAYS, IN NEW CONDITION. CONTACT THE ARTEL ROTEC CUSTOMER SERVICE TO BEGIN PROCESS, CUSTOMERSERVICE@ARTELROTEC.COM.  

UPON RECEIPT, OUR AFTER-SALES DEPARTMENT WILL EXAMINE THE CONDITION OF THE ITEMS AND ESTABLISH IF THEY QUALIFY FOR A FULL REFUND OR IF THEY CAN BE EXCHANGED AGAINST AN ITEM OF THE SAME VALUE.